Optimal OffshoreGet started
Prove the numbers on a pilot before a single seat scales.
Tell us the program you're worried about. We'll come back with how a low-risk pilot would work — and the exact metrics we'd hold ourselves to. Small, measured, no black box.
01 ▸ What happens next
From this form to a running pilot.
A real reply from an operator
Not an SDR sequence — one of the founders reads your note and replies with first questions and a call slot in your timezone.
Your pilot blueprint
A short, concrete plan: team profile, scope, the exact KPIs we'd baseline, targets, and the scorecard you'd watch. You'll know precisely what 'good' means before you commit.
A measured pilot, in the open
A small placement, gated ramp, red-amber-green reporting from week one, and a weekly business review. Scale is your call — made on the numbers, not on our word.
▸ Get started
Your pilot starts with a conversation.
Tell us the program you're worried about. We'll come back with how a low-risk pilot would work, and the exact metrics we'd hold ourselves to.
02 ▸ Questions, answered
What founders usually ask first.
How big is a pilot?
Deliberately small — typically 2 to 5 people, scoped to one queue or workflow. Big enough to prove the numbers, small enough that trying us is low-risk.
What does a pilot cost?
It depends on role complexity and coverage hours — and we quote it plainly in the pilot blueprint before you commit to anything. The pilot is priced to be a low-risk way to see the numbers for yourself.
How fast can a pilot start?
For most support and back-office roles, staffing typically takes a few weeks, followed by a certification-gated ramp. The blueprint gives you a dated wave plan — you'll see the ramp curve before we start.
Which metrics will you commit to?
Yours. We baseline your KPIs — CSAT, SLA, accuracy, TAT, whatever your account runs on — and report against them from day one on a dashboard you can open any day.
Where is the team based?
Bohol, Philippines, serving US and APAC hours — with founders who have led programs for Optum, Concentrix, Teleperformance, Sagility and Tech Mahindra.
What happens after the pilot?
If the numbers hold, we agree a scale plan built around your volume curve — wave by wave, gate by gate. If they don't, you walk away with the data and the SOPs we built. Either way, no black box.